how do i report a downed comcast line?

Sky News - Wikipedia By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Please contact the moderators of this subreddit if you have any questions or concerns. I called but only received voice mail. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Internet Security with Xfinity - Report Abuse Who removes tree branches resting on utility cables in easement? Throughout our history, DISH has always put customers first. In the top right corner, you'll see a little chat icon near the bell icon. Type a message to let us know what your issue is. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I don't have AT&T, or a landline. I hope youre having a great week so far! How does cable internet get to your house? Click Continue. A drop-down list appears. The easement at my back property line has poles with electric and utility lines. Contact Us | Comcast Business Support We have all the tools to help with your cable line and make sure it gets taken care of. Report A Downed Line. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. An official employee, such as myself or whoever is first available, will respond. Then Call Us. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Verizon Business customers. In order to get started can you please send me a Modmail message with your full name and service address? Step 1: Inquiry. Sound the horn, roll down your window and call for help. Immediately Call Emergency Services. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Then it tells me it can help me better if I sign in. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Archived post. Low hanging main line cable | Comcast Business Support Community To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). It is to be expected when weather conditions are severe. Thank you! Then, to let us know why you're calling, say Line is down.. We have made changes to keep employees safe so response and call times may be longer than usual. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . The tree and the cable are both on the grass verge next to my property. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Report Downed cable line | Xfinity Community Forum For immediate assistance, check out the Xfinity Assistant. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. ARA - Utility Regulation - Houston how do i report a downed comcast line? - perfumexo.com I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. We've had a downed wire touching our building for about two months at this point. What to do if you see a downed power line - Pacific Gas and Electric How Do I Report a Problem with My Comcast Landline? - GetHuman A coaxial cable is capable of carrying current. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Question: Does Comcast Hve To Repair A Cut Cable Line Thank you so much for contacting our Xfinity Support Team over Reddit. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Marion County officials report storm has passed leaving widespread wind Privacy Policy. A drop-down list appears. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Scan this QR code to download the app now. . Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. God forbid this huge company actually provide a phone number where you could talk to someone. -You are responsible for the "mast," the . I am a bot, and this action was performed automatically. Can you direct message your name and address? Tips in case of an outage What if my power is out? Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago How do I report an above ground cable down? : r/Comcast_Xfinity - reddit I am a bot, and this action was performed automatically. If the center conductor of the cable is solid copper, it carries it quite well. First Call 9-1-1. Let us give you a call as soon as an agent is available. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Thanks! Sky News is distributed via an English-language radio news service, and through online channels. Write your 17-digit account number on the "For" line of your check or money order. Usually 911 dispatch has unlisted numbers for utilities. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Occasionally there is a mix up and Comcast forgets to bury the drop. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. To confirm, are the wires in question still low-hanging by chance? Type your message in the text area near the bottom of the window 5. I hate to hear this has been your experience and would love to investigate this for you! Comcast landlines are being used by homes and businesses alike. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words In the aftermath of a major storm, be aware of hazards presented by downed power lines. Where or how can I report this? Exposed Line/ Wire - How To Report & Things To Know From AT&T Select Start Troubleshooting to begin your modem restart. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Update on June 10, 2021. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Don't touch anything or anyone in contact with a downed power line. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Call 9-1-1 immediately to report a fallen power line. Welcome to the Xfinity community! For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Remember: This number is just for unburied ground cables. Report a downed power line - Pacific Gas and Electric Company How to Reach a Real Person at Comcast/Xfinity. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Who Do I Contact About Downed Phone Line In My Backyard? Create an account to follow your favorite communities and start taking part in conversations. Comcast Xfinity Outage Map Is The Service Down? Can you please send us a Modmail message with your first and last name and full address? Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Filing a report of a low hanging cable? - Google Groups Eastand Royal - Vice President of Customer Experience - LinkedIn Call 800.288.2020. Thanks. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Just select Xfinity support and you will be able to speak with the next available specialist. New comments cannot be posted and votes cannot be cast. I would like to report down wires in my back yard for the second time. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Youve reached the best place and perfect person to help with virtually all of your account needs! For your safety, do not touch or move the downed line. Contact Comcast and let them know of the down landline problem. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Hello there! In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Comcast: Cable wires are hanging very low across our - GetHuman We have made changes to keep employees safe so response and call times may be longer than usual. If you absolutely need to have it removed, consult with an electrician before doing so. Please help before someone gets hurt. The tubing will start to shrink almost right away. Store Locator Status Center Check for outages and troubleshoot your services. Two delivery trucks have had close calls recently. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Let us know. Our team can help get that line raised. Who is responsible for cable line from pole to house? How much notice do you need to give Comcast to cancel? I am a bot, and this action was performed automatically. Contact Us - Customer Support | DISH For more information, please see our When should we expect this to be corrected? Our team can assist with getting those downed wires raised. and our You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. View the Xfinity outage map and find out when an area will be back online. Click to reveal Privacy Policy. Stay at least 35ft away from any downed wires during cleanup and other activities. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Then, call PG&E at 1-800-743-5000. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Don't worry, we'll never do that as it might cut into our profits for the quarter. How do I report down a cable line? An official employee, such as myself or whoever is first available, will respond. Voting closed 14. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Thank you so much Anthony for sending us over those details and the Modmail. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Hope this helps you out. Our community is your official source on Reddit for help with Xfinity services. 70% of power outages are caused by major weather. STAY AWAY from downed power lines. You can also request a call at a time that fits your schedule. To qualify for the credit, customers must: 1. It's infuriating. How do I report a downed telephone line? | AT&T Community Forums Yes, Comcast will come to your house to install the cable lines and equipment to your home. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Asking on behalf of my place of business. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. If the IP address resides on the Comcast network. Who do you call for a downed cable line? A: Cable and phone wires dont carry current, so its safe to remove them. I am extremely frustrated this issue has not been of the upmost importance to your company. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Downed Power Line. DO NOT TOUCH downed lines or anything they are touching. By selecting Accept all, you consent to our use of Cookies. I called on 7/20/21 to report this issue and no-one has been to fix the wires. How do I report an above ground cable down? We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. @XfinityThomasChow long does it take for someone to reply? A woman in Huntington says she contacted Comcast several times about a line. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. We're sorry that didn't solve your issue. Press question mark to learn the rest of the keyboard shortcuts. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Asking on behalf of my place of business. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. How do I get Comcast to come deal with this? How to Report an Issue Online Visit xfinity.com/xfinityassistant. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. How do I report a downed line in as few steps possible I think it may be the original phone line. to Call your mayor's office. It has been severed months ago and left hanging. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. This website is using a security service to protect itself from online attacks. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Dial 333 to get connected to a customer service representative. I have followed these instructions and sent the private message on 6/1/21. Contact Customer Service at (800) 391-3000. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity How do I report this? Connectivity and managing Your Comcast Business network. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Report or View Outages; Other Contacts; General, Business, Landlord, . A recent storm brought down a tree which took down one of the above ground cables by my house. This website wants shut Comcast Xfinity Outage Report Is The Service Down? There may be a 60 day notice cancellation fee for your service. You can report an issue by going to the Xfinity Status Center. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Payments are posted to your account after 5:30 p.m. on the day they are received. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Hello saftek and welcome, How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Our community is your official source on Reddit for help with Xfinity services. I have a downed line in my front yard. Here is a list of frequently requested telephone numbers: Cable. Id give them a ring. Warn others to stay away. 2 1 RR ryanray.rr81 Visitor 2 Messages We truly appreciate you taking the time to reach out to let us know about a downed wire. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Press Enter to send it. In the 'To' line, type "Xfinity Support" there. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Don't touch a downed power line or other equipment. Click the Check for Issues button. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! It may be used in setting the FCC's priorities for regulating companies like Comcast. I am an Official Xfinity Employee. I can't get into my property because the line is blocking the drive way. Call us anytime at. I have a downed wire in the middle of the street. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Type your message in the text area near the bottom of the window. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Help and Support Topic | Comcast Business Support Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. It's not the power line and I don't think it's the regular cable either because there's no service outage. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Say "No account." Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Get in touch with Comcast Business. Ask for the Comcast liason. What to expect: Your complaint will be posted online in a public database. The tree and the cable are both on the grass verge next to my property.
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