If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. If I accept it, I can still require a return of the item & always do. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. What in the actully insanity is this? It may only be used to recoup losses when an item is returned used or damaged. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. I have an email that I have never seen in my 20 years at eBay. the seller life. 01:47 PM Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. eBay may step in without the buyer asking if there is no valid tracking information available. How to go about returning an item when a seller doesn't accept returns? 01:39 PM. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. Anyway, I dont accept returns but the buyer requested a return or partial refund. '&charset='+document.charset : (document.characterSet ? On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. Read our most popular questions and answers about handling return requests from your buyers. The buyer claims the item is not compatible with his mobile phone. Big surprise there. Returns not accepted is outdated online. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Also this makes the process require the buyer send the item back instead of filing a claim. You don't accept returns in your policy, and the buyer changed their mind about a purchase. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. I recently asked eBay this exact same question. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. The authenticator's address will be provided to the seller in the Order details. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Buyer is asking for a refund because he can't figure out how to use it. You'll also be responsible for covering return shipping costs. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. Otherwise you can consider this closed - nothing more for you to do. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. See Partial refund guidelines. Should I wait for the seller to contact me? Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. Press question mark to learn the rest of the keyboard shortcuts. The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. You can choose to add a message to the buyer. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Its out of their hands at this point as the buyer filed the PayPal claim. Answer (1 of 15): You get a refund. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. I also sent the manufacturers specifications which show compatibility. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . If an item is returned used or damaged, it may be appropriate to give a partial refund. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Some returns may remain open for up to 35 business days. Proof of delivery for returned items 04-18-2022 What is defined as damaged, faulty or how it is described can be completely different things to different people. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. i probably get osmo pocket instead." Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Also this makes the process require the buyer send the item back instead of filing a claim. The seller sent the wrong item, or Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. For more information about buying and selling internationally, please see our policies on International selling and International trading. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. I am not saying that's what OP was doing, just informational, since they are new to SNADs. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. if (!document.MAX_used) document.MAX_used = ','; This is something that all eBay seller should know. Fill in the total refund amount (s) and the return reasons. If we're asked to step in to help, we may ask the buyer to return the item to you. For example, you may haveopted to automatically accept return requests. Shopping Cart Integrations ii. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. If we're asked to step in to help, we may ask the buyer to return the item to you. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. On our second correspondence the buyer replied, "unfortunately doesn't work for me. For returns and exchanges less t I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Tip This dragged out the process, caused unnecessary stress and confusion. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. document.write ("<\/scr"+"ipt>"); If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. You can choose whether to accept returns if a buyer changes their mind about a purchase. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. '&charset='+document.characterSet : '')); document.write ("&loc=" + escape(window.location)); You can see it on the listing if it qualifies. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. and both eBay and Paypal would still side with them. What if any recourse do I have in this situation. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. Ebay has a 30 day money back guarantee that is available on most all items sold here. On the next page you'll see the refund amount. It's become so bad that it's the topic of memes and the punchline of jokes. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. if (document.mmm_fo) document.write ("&mmm_fo=1"); Enter the amount you wish to offer the buyer. How to accept a return when the buyer changed their mind about a purchase. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. Trading Cards have a more limited return window. You probably won't win, but if you don't call, the chance of you winning is ZERO. I was not trying to show how it 'benefit a buyer". If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. All you had to do was call eBay and it was done. Add a message to the buyer explaining why the refund wasn't full. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. As you may already know or will find out after watching this . I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); '&charset='+document.charset : (document.characterSet ? It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). But, yes, you get refunded and get to keep the item as well. Many posts in here from sellers about this. Thanks for being honest about this. You have 8 calendar days to review the return reques t and take action. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Once you've accepted a return, the buyer should send the item back to you as soon as possible.