This resulted in TruGym blocking me me on twitter. The Gym is crowded all the time. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 Great for all ages, shapes and sizes! Staff are the ones who represent the gym and are suppose to behave in a professional manner. I asked for complaints procedure for head office and that was also denied. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Joke of a place. Worst customer service ever have not had one reply to my messages or calls!! The main reason that I joined is for the Les Mills Combat class. The management are useless and very unfriendly. Plus side, plenty of cardio equipment. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Dreadful management of memberships Id avoid this company and invest elsewhere! Totally disgusted with the service offered with no thought or effort of building a customer relationship. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. | Read 41-60 Reviews out of 241 Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. we were never told about it and there are no signs of cctv anywhere to warn us. 0 star! I paid for a year membership and at that point had several months left. [email protected] +1-408-834-0167; trugym customer service. Broken equipment takes a long time to be repaired. Huddersfield gym- horrible service, old gym equipment. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. I think there are more people than the capacity of gym. All of the members that I have encountered at the gym were very supportive and helpful. Even a reminder email could have helped, Never join this gym, Its not good. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . In the meantime, they have been taking money out of my account. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Staff come across rude and unapproachable. 2023 Trustpilot, Inc. All rights reserved. Stockton On Tees - AVOID!! Head office: [email protected] Customer Services (direct debit): [email protected] Parmjit Singh: [email protected] / [email protected] Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: They are still charging me 6 months later and now have sent me a bill for over 50!!! Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. This company doesnt care about its members, its purely about money for these people. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. They now refuse to refund monies taken. Here are 8 tips for writing great reviews. Staff are mostly friendly and it's well worth a visit. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! The pool is excellent. I signed up to the gym and have been going daily as i am very consistant with my training. As far as I'm aware non of the members have received refunds on their memberships either. How many stars would you give TruGym? Staff on the phone where rude and abrupt and not helpful at all. This hasn't happened and all attempts to contact them regarding this is being ignored. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service HiPlease accept our sincere apologies for the negative experience you've had with truGym. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Published on: January 2, 2023. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). !What a disgrace. why would you not notify any body ? PREMIUM EQUIPMENT All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. The Stockton site seems to be run on a shoestring. Friendly staff always happy to help. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Plus, you avoid the $5 phone payment processing fee. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. This gym is great! But no way to resolve it. The gym in Luton in Parkstreet are forever changing staff . Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Contact your local truGym via our online contact form. trugym customer service. Good luck TruGym you are going to need it! If you are looking for fluffy towels and a 5 star experience this is not your place. This year I registered again with a different email address. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. DISGUSTING!! collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Absolutely the poorest new customer relationships ever!! I choose at this time to cancel our memberships and truGym continued to take money from my account. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. I go to the gym because its an only female gym, however its extremly dirty. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! Companies can ask for reviews via automatic invitations. Dont join the gym. Correction: non-existent customer service. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Maybe they could squeeze in another floor mat area near the gym balls. We also ensure all reviews are published without moderation. Your experience matters. I have paid for a year's membership through GymFlex and have no idea how to get my money back. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? The most important rule in providing excellent customer service is to be friendly. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. And update your website!!!! Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. All rights reserved. They are now pursuing me for 234 claiming I never cancelled. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Join the 268 people who've already contributed. I'm now in the process of seeking legal advice and so far it's looking positive. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. 2023 Trustpilot, Inc. All rights reserved. Bit apprehensive being a female in my 50s. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. beyond me , they have sullied their name. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.